Frequently Asked Questions
We've highlighted some of our most frequently asked customer questions to assist you in your muk mat journey. If you can't find an answer to your question here, please reach out via the Contact Us page or email Suze at email@example.com
You have the choice of 3 earth trim colours to bind your muk mat: Pitch Black, Stone Grey, Earth Brown (and Ocean Blue in Original size and for custom design mats).
Two different turf colours. Our standard GREEN available now in all sizes and our new GREY EDITION available late 2021 in all sizes (no pre orders).
Once approved via email, please send your order back to:
14 Kestrel Drive
The difference is in the quality. The best quality artificial grass, although perhaps requiring a larger initial investment, proves to be the most cost-effective in the long term. muk mats use top quality 40mm blade, UV protected, synthetic grass made from recycled materials. Very importantly, muk mats have a backing that consists of 2 separate layers. This ensures the fibres will not detach from the backing and able to recover from foot traffic. muk mats also have a waterproof web binding to prevent fraying and a Velcro strap to secure them for travel and storage. Finally, you are supporting a small local business by choosing muk mat.
Each muk mat weight is based on their size. Below are the weights of our mats.
Pull out step muk mat : 500g
Step muk mat: 450g
Original muk mat: 900g
Large muk mat: 1.5kg
XL muk mat: 2kg
Please note, the Grey Mats follow the same weights. For custom mat designs, please reference the mat sizes and their weights as a guide for your custom design.
No, the step mat does not come with a Velcro strap.
The strap is used on the larger mats to secure them when rolled. In transport, the step mat does not require rolling. Additionally, applying the strap to the step caused the step to not sit flush on the surface.
The pull-out step mat has 2 Velcro straps used to secure it to the step.
Please note, although the velcro strap and binding are colourfast, contact with some cleaners
may lead to dye leeching. Ensure your muk mat is dry or placed in dry conditions to avoid
transfer to other materials including vinyl flooring.
Most of the time it will just need a shake and a brush down with your hand. Please don’t shake using in the velcro strap as this may compromise the binding.
For long-term maintenance, you can simply wash your muk mat with water using a hose. This is ideal if you just want to remove any excess mud and dirt. When using detergents to clean your muk mat, you can use low suds and neutral detergents or artificial turf cleaners. Leave it in the sun to dry and shake out any excess grit.
It is important to avoid cleaners on or near the binding and Velcro strap. Although colourfast,
contact with some cleaners may lead to dye leeching. Ensure your muk mat is dry or placed in
dry conditions to avoid transfer to other materials including vinyl flooring.
Over time, due to wear and tear, the grass blades will flatten, particularly if used frequently. To fluff it back up, the trick is to wait until the warmest point of that day. Pop your muk mat in the sun for about 10 minutes. The heat makes the recycled plastic blades more malleable. Using your fingers, a broom or plastic rake - bush the blades in the opposite direction.
The striated groves on the backing mean the muk mat does not slip easily. If unsure, we recommend placing some non-slip mesh underneath your muk mat.
All mats and floor rugs can have the opportunity to be a trip or slip hazard. muk mat blades are made from recycled plastics, and plastic does have the potential to be slippery especially when wet. Please take care and ensure you minimise the risk of falls by securely fastening your mat and or using a non-slip mesh underneath. When using caravan stairs, risks of falls or slips can be reduced by ascending and descending slowly and holding onto a steady object.
Yes, muk mats can be left in the sun.
All muk mats are UV protected; however, as with any recycled plastic material, the artificial turf can be damaged by intense heat. This can result in anything from curling corners, flattened blades or damage caused by refracted light.
Refracted light can be from materials such as glass, aluminium checker plate step sides and stainless steel. Refracted light damage is rare, but please take care to avoid by storing your mat out of direct sunlight to prevent overheating and melting of the plastic blades.
Items left on your muk mat for a period of time may heat up and leave permanent marks on your mat.
You can read more here on our blog.
To keep up with the rapid growth and the huge product demand for our muk mats, we have had to make the decision to temporarily cease our custom made muk mat service, due to the time and resources required to make them.
The backing on muk mats is made from plastic consisting of 2 layers of Polypropylene fabrics
and coated in a polyurethane layer for strength and resistance, you will find it less likely to mark
your floor when compared to rubber mats.
It is important to note that the although the velcro strap and binding are colourfast, contact with
some cleaners may lead to dye leeching. Ensure your muk mat is dry or placed in dry conditions
inside to avoid transfer to other materials including vinyl flooring.
No. Contact with some cleaners and sanitisers, can compromise the colourfast binding and
Velcro. Should your muk mat come into contact with a sanitiser or cleaning product, rinse with
water and leave in the sun to dry before using.
Here are the upcoming expos our stockists will be attending.
Partnering with Mats By Design.
17th - 19th March 2023
Partnering with Mats By Design.
22nd - 26th March 2023
Nambour Expo Caravan Campers 4x4 Outdoors
Partnering with Mats By Design.
31st March – 2nd April 2023
NSW Caravan Camping Holiday Supershow
Partnering with Mats By Design.
18th - 23rd April 2023
Stay tuned for more upcoming events!
If your muk mat is unused you can return it for a refund, once approved via email.
We do have an affiliate program, available for a select group of travellers and outdoor enthusiasts, who love our muk mats so much, they feel compelled to share it with others.
When selecting our passionate brand advocates, there are aspects we consider, to ensure that it is right for you. Some include:
- An appreciation/understanding of the importance of authenticity in modern marketing.
- A well-established online presence and an engaged network that you can access via social media, blog, emails, website or business connections, for example.
- Have the ability to make connections and have reach around Australia (often established while travelling) to let others know about muk mat, such as tourist park operators, community clubs and facebook groups.
If you are interested, can you please send us a little information about yourself.
Our muk mats are made on the Gold Coast, Queensland. muk mats are proudly Australian owned and locally hand crafted.
To make it easier for our travelling community we have partnered with Anaconda, who proudly stock muk mats in every store across Australia. You can now pick one up locally or when you are on the road. We also have a number of stockists around the country that carry a limited selection of muk mats. If you are interested in stocking muk mats or want to know more, please contact us via Contact Us page on our website or email Suze at firstname.lastname@example.org
Australia-wide shipping rates are calculated at the checkout. Please see our Shipping Policy for further details about order weight and delivery location.
We also send to NZ for a flat rate of $25. If you are interested in other international shipping rates, please contact us at email@example.com to organise a quote.
We aim to have your order in the mail within 24hr of ordering. This may vary depending on stock demand.
All muk mats are delivered primarily by Australia Post.
Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 10 days to dispatch depending on stock. In the unlikely event your order is going to take longer than 10 days, you will be notified.
You will be emailed your shipping tracking number once the shipping label is processed. Please note, any delays occurred when you item is in transit with Australia Post is unfortunately out of our control.
A muk mat is the ultimate gift for an outdoor lover.
Give the gift of a satisfyingly clean floor - no matter where they go. Perfect for the home, office, car, caravan and camping adventures.
Can’t decide, let them choose with our new gift card. Available in several denominations, $25, $50, $75, $100, $150 and $250. There is an option to suit everyone’s budget.
If your gift recipient needs to return or exchange their order, simply, contact us via Contact Us page on our website or email Suze at firstname.lastname@example.org
Our muk mats are becoming increasingly popular to use as a pet mat. Dogs and cats love to rest and sleep on them. They are great to reduce the muk coming inside off their paws. They are also great to use in the car for your pet to sit on.
Muk mats are not designed as toilet mats for your pets and will start to smell very quickly. If your pet is using your mat in this way, please refer to the cleaning and care instructions for your mat and maintain this on a regular as needs basis.