Frequently Asked Questions

We've highlighted some of our most frequently asked customer questions to assist you in your muk mat journey. If you can't find an answer to your question here, please reach out via the Contact Us page or email us at

Product FAQ's

If you can't find the dimensions to fit your caravan, why not choose our custom service. Fill out the details on our form and our manufacturing team will be in touch.

Feb 24 update: Yes we do! Head to our custom made mat page for more information. If you are wanting MOQs greater than 30, please email

Three different turf colours.  Green, Dark Grey and Light Grey. Please note Light Grey is available in limited sizes only.

We also have the choice of 3 earthy trim colours to bind your muk mat: Pitch Black, Stone Grey, Earth Brown.

Our muk mats are currently available in a range of shapes and sizes:

  • muk mat Pull-out Step: 51cm x 20cm
  • muk mat Step XL: 60cm x28cm
  • muk mat Step Large: 60cm x 23cm
  • muk mat Step Medium: 58cm x 26cm
  • muk mat Step Small: 55cm x 26cm
  • muk mat Rectangle Step: 60cm x 28.5cm
  • muk mat Angle Step: Please check dimensions
  • muk mat Square: 50cm x 50cm
  • muk mat Original: 50cm x 65cm
  • muk mat Large: 60cm x 90cm
  • muk mat Extra Large: 60cm x 120cm

The difference is in the quality. The best quality artificial grass, although perhaps requiring a larger initial investment, proves to be the most cost-effective in the long term.  muk mats use top quality 40mm blade, UV protected, synthetic grass. Very importantly, muk mats have a backing that consists of 2 separate layers. This ensures the fibres will not detach from the backing and able to recover from foot traffic. muk mats also have a waterproof web binding to prevent fraying and a Velcro strap to secure them for travel and storage. Finally, you are supporting a small local business by choosing muk mat.

Each muk mat weight is based on their size. Below are the weights of our mats.

Pull out step muk mat : 500g
Step muk mat: 450g
Original muk mat: 900g
Large muk mat: 1.5kg
XL muk mat: 2kg Square muk mat: 700g

Please note, the Grey Mats follow the same weights. For custom mat designs, please reference the mat sizes and their weights as a guide for your custom design.

No, the step mat does not come with a Velcro strap.

The strap is used on the larger mats to secure them when rolled.  In transport, the step mat does not require rolling. Additionally, applying the strap to the step caused the step to not sit flush on the surface.

The pull-out step mat has 2 Velcro straps used to secure it to the step.

Please note, although the velcro strap and binding are colourfast, contact with some cleaners
may lead to dye leeching. Ensure your muk mat is dry or placed in dry conditions to avoid transfer to other materials including vinyl flooring.

Most of the time it will just need a shake and a brush down with your hand.  Please don’t shake using in the velcro strap as this may compromise the binding.

For long-term maintenance, you can simply wash your muk mat with water using a hose.  This is ideal if you just want to remove any excess mud and dirt.  When using detergents to clean your muk mat, you can use low suds and neutral detergents or artificial turf cleaners. 

Leave it in the sun to dry and shake out any excess grit.

It is important to avoid cleaners on or near the binding and Velcro strap. Although colourfast,
prolonged dampness or contact with some cleaners may lead to dye leeching. Ensure your muk mat is dry or placed in dry conditions to avoid transfer to other materials including vinyl flooring.

Over time, due to wear and tear, the grass blades will flatten, particularly if used frequently.  To fluff it back up, the trick is to wait until the warmest point of that day.  Pop your muk mat in the sun for about 10 minutes.  The heat makes the plastic blades more malleable.  Using your fingers, a broom or plastic rake - bush the blades in the opposite direction.

The striated groves on the backing mean the muk mat does not slip easily. If unsure, we recommend placing some non-slip mesh underneath your muk mat.

All mats and floor rugs can have the opportunity to be a trip or slip hazard.  Artificial turf does have the potential to be slippery especially when wet. Please take care and ensure you minimise the risk of falls by securely fastening your mat and or using a non-slip mesh underneath. When using caravan stairs, risks of falls or slips can be reduced by ascending and descending slowly and holding onto a steady object.

Yes, muk mats can be left in the sun.

All muk mats are UV protected; however, as with any plastic material, the artificial turf can be damaged by intense heat. This can result in anything from curling corners, flattened blades or damage caused by refracted light.

Refracted light can be from materials such as glass, aluminium checker plate step sides and stainless steel.  Refracted light damage is rare, but please take care to avoid by storing your mat out of direct sunlight to prevent overheating and melting of the plastic blades.

Items left on your muk mat for a period of time may heat up and leave permanent marks on your mat.

You can read more here on our blog.

The backing on muk mats is made from plastic consisting of 2 layers of Polypropylene fabrics
and coated in a polyurethane layer for strength and resistance, you will find it less likely to mark
your floor when compared to rubber mats.

It is important to note that the although the velcro strap and binding are colourfast, prolonged dampness or contact with
some cleaners may lead to dye leeching. Ensure your muk mat is dry or placed in dry conditions
inside to avoid transfer to other materials including vinyl flooring.

No. Contact with some cleaners and sanitisers, can compromise the colourfast binding and
Velcro. Should your muk mat come into contact with a sanitiser or cleaning product, rinse with
water and leave in the sun to dry before using.

muk mats proudly come with a 2 year manufacturer warranty from date of purchase.  This relates to product defaults only, not wear and tear or misuse. Proof of purchase must be provided. Please email images and description of issue along with proof of purchase to

Yes! muk mats are designed for the great outdoors and perfect for use in high traffic areas such as doorways, caravan steps, and outside tents.
Made from water resistant materials, muk mats dry fast and can be shaken and wiped down if moving in a hurry.

General FAQ's

No problem! Exchange and returns for change of mind can be made within 30 days of purchase date. Please email our friendly team at hello@mukmat.comwith your order number. They will advise on our exchange process.

We will happily exchange if you happen to choose the wrong size or colour however, you will need to cover the cost of shipping. Returns and exchanges can be made within 30 days from date of purchase. Returns after this time are not possible. Please email our friendly team at if you would like to arrange to ship back your order.

Please check our Events Page here

We do have an affiliate program, available for a select group of travellers and outdoor enthusiasts, who love our muk mats so much, they feel compelled to share it with others.

When selecting our passionate brand advocates, there are aspects we consider, to ensure that it is right for you. Some include:
- An appreciation/understanding of the importance of authenticity in modern marketing.
- A well-established online presence and an engaged network that you can access via social media, blog, emails, website or business connections, for example.
- Have the ability to make connections and have reach around Australia (often established while travelling) to let others know about muk mat, such as tourist park operators, community clubs and facebook groups.

If you are interested, can you please send us a little information about yourself.


Our muk mats are manufactured on the Gold Coast, Queensland. muk mats are proudly Australian owned and locally hand crafted.

muk mat is an online store. We have FREE shipping on orders over $150 and also offer the option for collection from our warehouse on the Gold Coast.
You can find stockists all over Australia on our store locator here -

Yes you can! Simply place your order online and our team will email you with all the pick up details when your order is ready to collect.

Our warehouse is located in Currumbin on the Gold Coast.

We have stockists located all over Australia. Head to our Stockist Locator here.
Know someone who should stock muk mat? Make sure you pop in and ask them to get in touch!


  • FREE orders over $150
  • Standard $15
  • Express $20 (NSW & QLD only)


  • FREE orders over $150AUD
  • Flat fee of $25AUD

For more details, refer to our full shipping policy here.

If you are interested in other international shipping rates, please contact us at to organise a quote.

We aim to have your order in the mail within 24hr of ordering. This may vary depending on stock demand. All muk mats are delivered primarily by Australia Post who suggest 7-10 business days for delivery.

Orders are processed promptly upon receipt of full payment. Dispatch may take between 2 and 10 business days to dispatch depending on stock. In the unlikely event your order is going to take longer than 10 days, you will be notified.

You will be emailed your shipping tracking number once the shipping label is processed. Please note, any delays occurred when your item is in transit with Australia Post is unfortunately out of our control.

Express shipping outside of QLD and NSW - Please see Australia Post Eligible Postcodes here.

A muk mat is the ultimate gift for an outdoor lover.

Give the gift of a satisfyingly clean floor - no matter where they go. Perfect for the home, office, car, caravan and camping adventures.

Can’t decide, let them choose with our new gift card. Available in several denominations, $25, $50, $75, $100, $150 and $250. There is an option to suit everyone’s budget.

If your gift recipient needs to return or exchange their order, simply, contact us via Contact Us page on our website or email our team at

Exchanges can be made within 30 days of the original purchase date.

Our muk mats are becoming increasingly popular to use as a pet mat. Dogs and cats love to rest and sleep on them. They are great to reduce the muk coming inside off their paws. They are also great to use in the car for your pet to sit on.

Muk mats are not designed as toilet mats for your pets and will start to smell very quickly. If your pet is using your mat in this way, please refer to the cleaning and care instructions for your mat and maintain this on a regular as needs basis.