Shipping policy

Where we ship

muk mats are delivered within Australia and New Zealand by Australia Post or a courier service, and within the United States by USPS or FedEx.

For any other international destination, please contact us at hello@mukmat.com to organise a quote.

Shipping rates

AUSTRALIA

  • FREE standard shipping on orders over $175

  • Standard $15

  • Express $20 (available to QLD and NSW only)

NEW ZEALAND

  • FREE standard shipping on orders over AUD $175

  • Standard AUD $25

UNITED STATES

  • FREE standard shipping on all orders, no minimum spend

Dispatch and delivery times

Orders are processed promptly upon receipt of full payment. Your order will typically be dispatched within 1–2 business days, with the exception of sale periods where there may be delays.

You will be emailed your tracking number once the shipping label is processed, which will allow you to track your order.

During sale periods, dispatch and delivery may take longer than usual.

AUSTRALIA & NEW ZEALAND

Orders are delivered by Australia Post, who advise approximately 6 business days for interstate delivery.

UNITED STATES

Orders are delivered by USPS or FedEx, with transit times of approximately 2–5 business days depending on your location.

If your order is going to take longer than the times above, we will notify you and you may cancel your order for a full refund. If we are unable to ship your order within 30 days of the date you place it, you may cancel for a full refund.

Changes and cancellations

We'll do our best to accommodate any order changes or cancellations, provided your order has not already been dispatched. Please contact our team as soon as possible — hello@mukmat.com in Australia and New Zealand, or support@mukmat.com in the United States. Once your order has been dispatched we are unable to make changes.

If your order is damaged, lost or doesn't arrive

Please inspect your order on delivery and let us know of any issues as soon as possible. If your order arrives damaged, or doesn't arrive at all, contact us and we will make it right — we will either replace your order or refund you, and we will handle any claim with the carrier on your behalf.

Where you have given the carrier authority to leave your order unattended, risk and ownership transfer to you once the order is delivered in accordance with that instruction. In those circumstances we are unable to accept responsibility for goods that are lost, stolen or damaged after being left unattended.

Receipt of goods and potential fees

We ship to the address you provide when you order. Any re-routing of your delivery is at the sole discretion of the carrier.

If there is no one available to receive the goods and the driver has to return to your address to re-attempt delivery, an additional cost may apply.

If the address you provide is incorrect and the package is returned to us, we may pass on the additional shipping charges required for your delivery to reach you.

For further information on carrier terms in Australia, see auspost.com.au/terms-conditions/general-terms-conditions.

Contact us

Please visit our contact page, or email hello@mukmat.com (Australia and New Zealand) or support@mukmat.com (United States).